Frequently Asked Questions about online payment with international Cards

What  type of  cards do we accept online payment?

We accept international cards (credit/ debit/ prepaid) such as Visa, MasterCard, AmEx and JCB.

Do you need to register online function for card with bank?

To make online payments, you must register payment method via Internet with your bank. Some banks are not automatically active this function when they issue card for you.

You should contact Issure bank (Phone number displayed on the back of card) to help you solve this.

Why was my payment rejected?

There are many reasons for failed transaction such as:

ü      Not register online services at bank for online payment.

ü      Insufficient fund  for payment (daily or monthly)

ü      Incorrect card number (Try it with numbers only, No dashes or spaces)

ü      For Visa, MasterCard,JCB: During the payment flow you are asked to enter password of Verified by Visa, MasterCard SecureCode or J/Secure program, but you did not complete this authentication step. Please contact your bank about this.

You should contact Issuer bank (Phone number displayed on the back of card) to help you.

What is “Verified by Visa (VbV), “MasterCard SecureCode” or “J/Secure”?

VbV, MSC or J/Secure is a security program which ensures that payments using certain credit and debit cards are authenticated by the card holder with their bank at the time of the transaction.  If your card is enrolled with VbV, MSC or J/Secure, during the payment flow you will be asked to enter a password to verify that the transaction is authorised by the card owner before completion.

The password is issued by your bank to secure transactions via the internet. After submitting your card details at checkout, a new window will appear asking you to enter your password. If you do not enter your password correctly, or you close this window, your payment will not be authorised.

If you have forgotten your password or are having any problems, please contact your bank to help you solve this.

In some cases, we will do refund for you. How long you can get this fund?

We send you confirmation by email.

According to rules of Card Association, the maximum time that you receive fund is 30 days since doing refund. In fact, you may receive fund sooner, within 50-10 days.

You don’t receive any result on the screen, what do you do ?

After completing the payment steps, within 30 seconds if you don’t receive any result on the screen. Please contact us to get the result.. You should not make further transactions to avoid being charged a second time

What is about OnePAY  ?

OnePAY provice online payment solution to us. Please visit site www.onepay.vn

OnePay is the representative of the MaterCard Internet Gateway Service (MiGS) in Vietnam. OnePAY - MiGS payment system meet PCI Data Security Standard of  PCI Security Standards Council (http://www.pcisecuritystandards.org). OnePAY - MiGS payment system also joins Verified by Visa Program, MasterCard SecureCode Program và J/Secure Program.

Card information that you enter is protected safety.

All card details are processed by OnePAY in a secure environment. Your card information  will be protected during the transmission by using Secure Sockets Layer software, which encrypts the information that you provide online.

Support information:

Department:

Tel: 84 976 127 023

Email: support@vietnam-airline.org