By using this site, by making booking with us, you acknowledge reading and accepting these Terms & Conditions and
agree not to violate our policies.
ACCEPTANCE OF TERMS
In these Terms and Conditions “we, our, us, company” refers to vietnam-airline.org, an online portal for flights booking in/out Vietnam.
“You\" refers to the individual person creating an account with us and/or making
a reservation through us. This website is offered to you and is conditioned on
your acceptance without modification of the terms, conditions and notices
contained here in as they exist at the time the booking is made. Your use of this
website including the use of your booking, your account, and the site
information, constitutes your agreement to the following terms, conditions, and
notices. If you do not agree with these terms and conditions, you are not
authorized to use this website and should leave immediately.
You agree that you shall not use the Website for illegal purposes, and will
respect all applicable laws and regulations. You agree not to use the website in
a way that may impair the performance, corrupt the content or otherwise reduce
the overall functionality of the Website.
You also agree not to compromise the security of the Website or attempt to gain
access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses,
costs including legal fees incurred by us arising from any infringement of the
terms and conditions set out in this agreement.
vietnam-airline.org reserves the right to change any part of this agreement without
notice and your use of the Website will be deemed as acceptance of this
agreement. We advise users to regularly check the Terms and Conditions of this
We have complete discretion to modify or remove any part of this site without
warning or liability arising from such action.
To make online your flights reservation, click on the “Search” box, or contact
us by email at
• Name of passengers (as it appears in passports)
• Passport numbers
• Your nationality
• The exact dates of travelling
• Your preferred flight(s) or expected time
• Type of ticket you would require (Economy class or Business class)
• The payment method you would choose (your name on credit card & billing
address if payment by credit card)
• Number of children (noted with ages at the time of travel) accompanied (if
The booking is effective only when you inform us your booking information and
credit card details or pay a certain deposit to us, then we will issue & send
E-tickets/paper tickets to you.
Unless specified otherwise, rates are quoted in US dollars. The fares rates are
for one way or two ways/ round trip, either Economy class or Business class,
including airport tax, airport fees & service charge. Also, baggage allowance is
also included in our fare price.
• Under 2 years: Price will be 10% of adult price
• From 2 to 12 years old (at the time of travel date): Price will be 75%
of adult price
To guarantee your ticket booking, we must require your credit card details or
payment in-advance. To valid the guarantee, you need to fill with all details
required on our secured site or fax it to us or email.
We accept payment through all major credit cards(Visa, Master, & JCB). You can
purchase directly on our website, or we can provide you with a secure payment
link after booking have been confirmed. In both ways, we will only proceed with
the payment after reconfirming with you.For payment made directly on our
website: it will be put on review and our customer service staff will follow up
with your booking & payment shortly to confirm your booking by sending
a reservation code & e-ticket receipt (s).For protection purposes, we will need
you to fill in our credit card authorization letter & send us related documents (
Enclose the color copy 2 side of card + Passport) as we need to
verifytransaction for our customers orders due to the nature of our business, as
the cardholder is not present to sign for transactions. Such checks are done to
protect the legitimate of card holders. We are also not responsible for any
charges that may be levied by issuing bank.
If unexpected circumstances should arise and impact your holiday plans, we would
be glad to assist you with the cancellation procedures and refund your money.
Our cancellation charge will be applied differently based on the fare types &
the time of cancellation. We will pass on to you all details of any cancellation
policy with our reply upon demand.
Please direct your attention to our Privacy Statement, by which you also agree
to be bound when using this site. Privacy Statement is a part of this agreement.